SMART CONSUMERS: How digitalization may benefit B2C relationship

mercoledì 21 giugno 2017 ore 14:30 – 17:30

European Economic and Social Committee – Room TRE 7701


In the framework of I-Com EU activities, the initiative Smart Consumers aims at fostering the debate on the revolution that internet and digital services are bringing to the relationship between consumers and  companies in the European context. The main focus would be on the benefits of digital economy and its positive effects on a wider array of tools effectively empowering consumers.

The initiative will consist in a public event shaped as a conference-debate where a new paper realized by I-Com will be presented and discussed with qualified speakers such as European Commission officials, MEPs, companies and consumers associations.

The event SMART CONSUMERS – How digitalization may benefit B2C relationship will take place in Brussels on June 21st from 14.30 to 17.30 at the European Economic and Social Committee – Room TRE 7701 (Trèves Building, 7th floor, 74 rue de Trèves, 1040 Brussels), with the support and the participation of the Presidency of the TEN Group, responsible for digital issues.

After the presentation of the I-Com paper, a panel, including institutional and non-Institutional stakeholders, and a Q&A session will follow before some concluding remarks.

The paper will focus on the penetration of digital services in different sectors of European economy, as well as on the new digital relationship between consumers and services providers in main retail markets, with a focus on energy and mobility. Regulatory issues will be also addressed in some specific chapters and through the debate.



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