Tuesday 12 December 2017 ore 09:00 - 13:45
I-Com, Istituto per la Competitività, ha organizzato martedì 12 dicembre il convegno pubblico “VERSO L’ISOLA DEL TESORO. Le rotte dei consumatori tra protezione e mercato e la mappa della regolazione”. In occasione dell’evento, che si è tenuto a Roma dalle ore 9:00 alle ore 13:45 presso la Coffee House di Palazzo Colonna, in Piazza dei Santi Apostoli 67, è stato presentato il Rapporto I-Com 2017 sui Consumatori.
The Conference was the final moment of the 2017 edition of the I-Com Observatory on Consumers, this year dedicated to the themes of big data and Artificial Intelligence, thus analyzing its development status in different retail markets and looking at the potential benefits/obstacles for consumers and businesses, and security in cyberspace, thus attempting to describe the risks to be faced in the internet age and the development opportunities related to the provision of efficient and effective security measures.
The interactive format of the event included sectoral and parallel discussion groups (the "I-Group") aimed at stimulating the comparison of main speakers and the public:
I-Group 1: The potential benefits of big data and artificial intelligence for consumers and businesses and the challenges of regulation;
I-Group 2: Privacy and security in cyberspace: what protection for consumers and businesses?
Director on the Staff of Service client protection and anti money laundering Bank of Italy
Professore di Tecnologie per la Comunicazione d’Impresa Sapienza Università di Roma
I-Com, Institute for Competitiveness, organized Thursday, December 1 the Conference "B2C REVOLUTION. How to make digital a successful ecosystem for consumers and businesses." At the event, which took place in Rome at the Coffee House Palazzo Colonna, in Piazza dei Santi Apostoli, 67, was presented I-Com Study out of "The digital impact on consumer-business relationships. Internet of Things, big data and customer care."
The Conference was the final moment of the 2016 edition of the I-Com Consumer Observatory, entirely dedicated to the revolution of business models determined by the development of the Internet of Things (IoT), the epochal challenge that big data imposes on players operating in the main service markets and the new frontiers of customer care in the digital age. The interactive format of the event included sectoral and parallel discussion groups (the "I-Group") aimed at stimulating the comparison of main speakers and the public:
I-GROUP 1 – Internet of things e big data: una rivoluzione dei modelli di business e dell’esperienza di consumo
I-GROUP 2 – Customer care 2.0. La gestione del rapporto con i clienti nell’era digitale.