On April 17, at the I-Com premises in Brussels, a policy conversation titled ” CEP Index 2023: Rights and Better-Informed Choices for EU Consumers using Digital Services” was held. The event was a chance to delve into the relevant topic of digital services, their uses and importance, as well as how they can be harnessed to empower EU consumers and foster the growth of European companies.

The discussion was launched by institutional greetings, in the hands of Lucrezia Busa, member of Věra Jourová Cabinet, European Commission, and a video contribution from Alexia Bertrand, the Belgian State Secretary for Budget and Consumer Protection.

Marco Anelli, Euroconsumers Group Service Manager of Statistical Surveys, presented the Consumer Empowerment Project (CEP) 2023 Index. This research shows the prominence of various digital services in 6 countries (Belgium, Bulgaria, Italy, Poland, Portugal, and Spain), and assesses how empowered users feel when using those services. The study takes into consideration digital services within ten consumption areas, – Government & Public Administration, Money & Investment, Training & Education, Information & Media, Culture & Entertainment, Community & Communication, Health, Wellbeing & Sport, Mobility, Home & Domestic Energy, and Shopping.

In addition, several panelists,specialised in different areas of consumption, have joined the conference, giving distinct insights based on their expertise. Guest speakers included Maria-Myrto Kanellopolou and Sven Roehr from the European Commission, DJ JUST.

I-Com, referring to the CEP Index 2023, has drawn up a Background Document focusing on three consumption areas – namely media, entertainment and culture- which can be found attached, alongside the programme of the event.