Wednesday 17 October 2018 ore 17:00 - 19:00
On 17 October 2018 took place the public conference “SMART CONSUMERS FOR A SMARTER EUROPE”. During the conference, which represented the conclusive stage of the initiative SMART CONSUMERS, I-Com presented its study on the principles adopted by European Policy makers to enhance consumer protection, but also on how the diffusion of digital tools created new challenges and opportunities for consumers.
The Public Conference followed this twofold approach: on the one hand, the speakers of the first panel “THE NEW EU REGULATORY SCENARIO FOR CONSUMER PROTECTION” discussed the latest legislative proposals on consumer protection; on the other, the second panel “DIGITAL TOOLS FOR CONSUMER EMPOWERMENT” focused on the development of new technologies, such as chatbots for customer care and online price-comparison tools.
Head of sector, E-Commerce, Digital Single Market, DG CONNECT
Acting Director for Consumer Affairs, DG JUST, European Commission
Founder, Digital Together
Stefano DA EMPOLI
MEP, European Conservatives and Reformists Group, IMCO Committee
Deputy Secretary-General and Digital Society specialist, ANEC
Senior Policy Officer, EDiMA
Director of Legal Affairs, Confindustria
Senior Manager, Regional Affairs Europe, Internet Society
Attaché on Competitiveness, Permanent Representation of Austria